TAM and LAN start transferring their international flights from and to Sao Paulo to Terminal 3 at Guarulhos Airport

Written by thomas · Filed Under Commercial 

October 6, 2014


São Paulo, October 3, 2014 – Next week, on October 8, TAM and LAN will begin transferring their international operations to the new Terminal 3 at Guarulhos International Airport, and TAM will begin transferring its domestic operations from Terminal 1 to Terminal 2. The move is expected to be concluded by October 10 and will provide passengers with greater comfort and convenience, while also positioning Guarulhos Airport as the largest international hub of the LATAM Airlines Group. The two airlines have carefully planned the transition and there are no changes to the scheduled arrival and departure times of flights.

The first stage of this process consists of transferring, on October 8, all operations for long-haul flights from/to North America and Europe from Terminal 1 to Terminal 3. The next day (October 9), it will be the turn of all operations involving short-haul flights from/to countries in South America. And lastly, on October 10, TAM’s domestic flight operations will be transferred from Terminal 1 to Terminal 2, Wing D. The transition includes the entire check-in and baggage operations, stores for purchasing and rescheduling tickets, self-service totems and back-office structure. The recheck-in area will be located in Terminal 3 (lower level) and also in Terminal 2.

“LATAM Airlines Group is the largest and most important airline group in South America and Guarulhos Airport is its main hub in the region”, says CEO of LATAM Airlines Group, Enrique Cueto. “So this change of terminal is strategic to offer a better travel experience for our customers. With the consolidation of our operations, we will extend the service capacity to our customers and provide more benefits, improving their connection times”.

Passenger access to the airport has also become easier, since the parking garage building connects directly to the terminal. LAN and TAM’s check-in operation includes 40 counters located strategically near the boarding area to help passengers get through the airport more quickly. The new last-generation baggage check-in system is fully automated and faster and also provides greater security. Passengers boarding in Terminal 3 also can enjoy a wide variety of stores, cafés and restaurants, while passengers arriving in the new terminal can shop in the world’s largest Dufry store.

New VIP Lounge

By the end of the month, the first LATAM Airlines VIP Lounge and the largest in Guarulhos Airport will be inaugurated in the new terminal. The new 1,835-square-meter lounge will be the first to feature the visual identity of LATAM Airlines.

The lounge can accommodate 450 people and will be available to all member airlines of the oneworld alliance. With an innovative design, the lounge provides the utmost in comfort, with amenities such as an entertainment room, a buffet area with cold and hot meals, private restrooms and a bar with draft beer.

The three lounges maintained by TAM in Terminals 1 and 2 will be deactivated once the airline moves to the new terminal. Until the new lounge is launched, customers can use the GRU VIP lounge located in Terminal 3 and the American Airlines VIP lounge located in Terminal 2.

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